The Prints Gallery is a marketplace and once your order has been processed we will notify the individual artist who is responsible for the fulfilment of your order. The Prints Gallery is committed to supporting independent artists and as such most artists will not hold stock of their work and will operate on a ‘print to order’ basis. Please expect that items may take between 3 and 7 days to get to you - longer if artwork is to be signed, mounted or framed. We do ask that artists should not exceed a 21 day total fulfilment period, after which time you would have the right to cancel your order (unless a longer fulfilment period for a specific piece has been agreed by us in writing). If your order has not arrived within the 21 day period, and you decide that you wish to cancel your order, you must notify us in writing at email@example.com and we will contact you to organise a refund. The Prints Gallery is not responsible for the packaging of the works of art but we do require that artists package their pieces carefully to ensure that they reach you in perfect condition. If you believe that the item has been damaged due to poor packaging please notify us in writing within 48 hours of receipt to firstname.lastname@example.org providing a digital image where possible. When viewing art online please also be aware that, due to variations in the quality of monitor displays, some of the colours that appear on the screen may differ from the printed works of art.